Our Policies

cats-wallpapers-FLYING FUR will arrive as close to the scheduled appointment time as possible.  However, we will never jeopardize the safety and well-being of our client’s pets by hastening a groom. Nor will we put the grooming team at unnecessary risk by rushing to the next appointment. We will call you and advise you of any change in our arrival time.

 

Your pet’s safety and comfort is our primary concern.  There will be two people attending to your pet at all times.  Please advise us of any allergies, sensitivities or pre-existing medical conditions so we can avoid aggravating these maladies.  Please let us know of any prior grooming history you and your pet may not have found totally satisfactory.  We want to avoid repetition of poor or unpleasant experiences or situations.

 

Although FLYING FUR uses only the finest pet products available, you may have a special shampoo or conditioner that you prefer for your pet.  Please allow us to use it to assure comfort and consistency to your pet’s groom.

 

We understand some pets are extremely sensitive to certain grooming procedures such as  trimming nails, cleaning ears or expressing anal glands.  It is not our intent to cause discomfort to your pet. Although these are routine procedures normally performed for the well-being of the pet, FLYING FUR will not continue with any grooming procedure that will cause pain and discomfort to your pet. Sometimes, for the overly sensitive pet, these procedures are best left to the care of a licensed veterinarian.

 

We at FLYING FUR will NOT demat a pet.  Excessive dematting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate (or cause) skin problems.  This is a total contradiction to the stress-free philosophy of our mobile grooming.  Sometimes the pet is so badly matted that the hair must be completely clipped of, allowing new, healthy hair to grow.  Excessive matting can be avoided with regular brushing and grooming and we will be happy to show you some brushing techniques for mat prevention.

We will not also groom pets infested with lice, ticks and other parasites to stop our vans and other pets from getting the same infestations.  We are more than happy to give advice on how to prevent and eradicate these conditions by use of newer products beside dangerous insecticides, which we don’t use in our grooming vans.

Although most pets are very well-behaved, not all are “perfect angels.”  We understand this and welcome meeting these different personalities as part of our job.  However, for the benefit of all involved, we will not provide services for vicious or aggressive attitudes and we reserve the right to refuse service to these pets.

Cancellation Policy: Cancellations must be made at least 24 hours prior to the scheduled appointment time.

 

“No Show” Policy: in the event we arrive for a scheduled, confirmed appointment and find no one there to release the pet to our care, an invoice for the actual “trip fee” will be assessed and left at your door.

Returned Check Policy: FLYING FUR will accept only cash for the first visit.  Subsequent visits may be paid in cash, credit card (Visa, Mastercard or Amex) or check.  Returned checks will be subject to a $20.00 or 10% returned check fee, whichever amount is greater.

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